Refunds & cancellations

Scope

This policy covers fees for Trendline Intensive seats, Chart Mentoring sessions, Validation Clinic evenings, and related deposits paid to Virtualized Networking. It does not cover third-party software, brokerage costs, or travel you arrange yourself.

Eligibility window

• Workshops (Intensive): Full refund of amounts paid if you cancel in writing at least 14 days before the session. Cancellations between 13 and 7 days receive a 50% refund of the fee (deposit retained toward that calculation). Inside 7 days, fees are non-refundable except where Australian Consumer Law requires otherwise or we cancel the event.
• Mentoring: Full refund if cancelled at least 48 hours before the appointment. Inside 48 hours, the session fee is forfeited unless we can fill the slot; in that case we refund minus a AUD 40 admin amount.
• Clinic evenings: Single-evening fees refundable up to 24 hours before start. Pack unused evenings may be refunded pro rata if cancelled before the second night, less any evenings already attended.

Partial refunds

If we shorten a delivered session for reasons within our control (venue failure, instructor illness without a substitute), you may choose a reschedule or a partial refund proportional to undelivered time.

Non-refundable items

• Consumed printed chart packs once a session has begun
• Admin amounts explicitly stated above
• Courtesy reductions already applied to a joint booking when only one participant cancels (the remaining seat keeps the reduced rate; the cancelled seat follows workshop rules)

Deposits

The AUD 120 Intensive deposit forms part of the total fee. It is refundable under the workshop timelines above. If you transfer to a later published Intensive within 90 days, the deposit moves with you once.

No-shows

Failure to attend without notice is treated as a late cancellation. Mentoring no-shows forfeit the session fee. Clinic no-shows forfeit that evening’s fee or pack credit for that night.

Work already started

Once an Intensive or mentoring session is underway, fees for completed portions are non-refundable. You may leave early; unused time is not credited unless we end the session early for our own reasons.

Rescheduling

One complimentary reschedule is allowed for mentoring with 48 hours’ notice, and one for Intensive seats with 14 days’ notice, subject to available dates. Further changes may attract a AUD 40 schedule fee.

How to request a refund

Email hello@virtualizednetworking.digital with your name, booking reference or date, and reason. We confirm eligibility within five business days. Approved refunds are returned to the original payment method within 10 business days of approval.

Exceptions

If Australian Consumer Law provides a remedy beyond this policy for a major failure in services, those rights apply. Training outcomes (including trading results) are not grounds for a refund.

Contact

Refund requests and questions: hello@virtualizednetworking.digital · +61 2 9220 5600 · Level 9, 60 Castlereagh Street, Sydney NSW 2000.